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Post by avordvet on Nov 23, 2012 5:48:33 GMT -5
TSA Lacks Proper Monitoring, Investigation of Air Passenger Complaints, Federal Audit FindsBy Fred Lucas, November 21, 2012 (CNSNews.com) - The Transportation Security Administration lacks a centralized system to monitor the complaints from air travelers, doesn’t factor numerous complaints when evaluating its customer satisfaction scorecards and faces a potential conflict of interest in investigating many complaints, according to a federal audit. cnsnews.com/news/article/tsa-lacks-proper-monitoring-investigation-air-passenger-complaints-federal-audit-finds
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