Cheaper Than Dirt Refuses to Honor Order
Jan 6, 2013 11:53:10 GMT -5
Post by Michael Downing on Jan 6, 2013 11:53:10 GMT -5
Well back before Sandy Hook in fact about a week before Thanksgiving I received an email alert from Cheaper Than Dirt on a sale on 7.62 x 51 ammo. I immediately placed my order which was accepted. Several days after Thanksgiving I received an email stating they were out of stock but if they did not hear from me they would ship as soon as they received inventory. I kept track of my order status on line and after another week or so went by I went on line to check the staus of my order again and it was cancelled. It took several emails over a time frame of another week or more to get the response below. While I understand inventory problems they had stock when I placed the order and accepted the order. They should honor it or offer a reasonable alternative but chose to do nothing.
Mr. Downing,
Unfortunately we have had to cancel the back orders for this ammunition. We don’t have a good time frame as to when it will be available again. Our cost to acquire it probably will also increase.
We apologize for any inconvenience that this may have caused.
Customer Service
Cheaper Than Dirt!
www.CheaperThanDirt.com
From: Michael Downing
Sent: Friday, January 04, 2013 8:45 AM
To: 'Customer Service'
Subject: RE: Cheaper Than Dirt - BackOrdered Item
I replied top this email only after finding that you canceled my order when you plainly stated that it would not be cancelled if you did not hear from me in the email below. I have not received a response to that first email requesting that per your email below you honor the agreement stated below and at the price at the time it was ordered. Good business sense and customer service would dictate that you at least reply to my emails.
Michael L Downing
From: Customer Service [mailto:CustomerService@cheaperthandirt.com]
Sent: Thursday, November 29, 2012 4:19 PM
To: Michael Downing
Subject: Cheaper Than Dirt - BackOrdered Item
Re: Order Number: 8233359
11031521
Dear MICHAEL DOWNING,
We are sorry to inform you that some of the merchandise you ordered from us is temporarily out of stock. The items listed below are presently backordered. We are working quickly to ship your order at the earliest possible date.
Item Backordered:
AMM-723 Ammo 7.62x51mm Lake City M80 FMJ 149 Grain 500 Round Pack
We will automatically ship your order when the merchandise arrives if we do not hear from you. You may of course choose to cancel the item at this time, or select to substitute another item. You may also choose to ship the available items now, and then the backordered item(s) when available. However, please note that separate shipments will result in additional shipping charges.
If you wish us to wait for all items to become available before shipping, no response is necessary. You may contact us at (800) 421 - 8047, Monday through Friday, 7:30 am - 7:30 pm Central Time or Saturday and Sunday, 9:30 am - 5:30 pm Central Time. You can also send an email to customerservice@cheaperthandirt.com.
Thank you for ordering with Cheaper Than Dirt and we hope to serve you soon!
Sincerely,
Cheaper Than Dirt!
Customer Service Department
Mr. Downing,
Unfortunately we have had to cancel the back orders for this ammunition. We don’t have a good time frame as to when it will be available again. Our cost to acquire it probably will also increase.
We apologize for any inconvenience that this may have caused.
Customer Service
Cheaper Than Dirt!
www.CheaperThanDirt.com
From: Michael Downing
Sent: Friday, January 04, 2013 8:45 AM
To: 'Customer Service'
Subject: RE: Cheaper Than Dirt - BackOrdered Item
I replied top this email only after finding that you canceled my order when you plainly stated that it would not be cancelled if you did not hear from me in the email below. I have not received a response to that first email requesting that per your email below you honor the agreement stated below and at the price at the time it was ordered. Good business sense and customer service would dictate that you at least reply to my emails.
Michael L Downing
From: Customer Service [mailto:CustomerService@cheaperthandirt.com]
Sent: Thursday, November 29, 2012 4:19 PM
To: Michael Downing
Subject: Cheaper Than Dirt - BackOrdered Item
Re: Order Number: 8233359
11031521
Dear MICHAEL DOWNING,
We are sorry to inform you that some of the merchandise you ordered from us is temporarily out of stock. The items listed below are presently backordered. We are working quickly to ship your order at the earliest possible date.
Item Backordered:
AMM-723 Ammo 7.62x51mm Lake City M80 FMJ 149 Grain 500 Round Pack
We will automatically ship your order when the merchandise arrives if we do not hear from you. You may of course choose to cancel the item at this time, or select to substitute another item. You may also choose to ship the available items now, and then the backordered item(s) when available. However, please note that separate shipments will result in additional shipping charges.
If you wish us to wait for all items to become available before shipping, no response is necessary. You may contact us at (800) 421 - 8047, Monday through Friday, 7:30 am - 7:30 pm Central Time or Saturday and Sunday, 9:30 am - 5:30 pm Central Time. You can also send an email to customerservice@cheaperthandirt.com.
Thank you for ordering with Cheaper Than Dirt and we hope to serve you soon!
Sincerely,
Cheaper Than Dirt!
Customer Service Department